Ark Estates (Scotland) Ltd Privacy Policy
Introduction
Ark Estates (Scotland) Ltd has a long-standing commitment to safeguard the privacy of information entrusted to it.
The privacy principles set out below are intended to tell you (the ‘User’) how Ark Estates (Scotland) Ltd collects, uses, and distributes user information via this website arkestates.co.uk (‘Site’). This statement does not cover information collected from other sources.
By providing your data to Ark Estates (Scotland) Ltd, you give your consent to the use of your personal information for the purposes only as described in this privacy policy.
How we use your personal information
Ark Estates (Scotland) Ltd may collect information about you through the Ark Estates (Scotland) Ltd website as follows, this being your name, email address and telephone number (if provided), where:
- you complete any questionnaire or request for company information from the website or otherwise submit any comments or queries to us through the website.
In general terms, we collect and use personal information to:
- deliver our services and meet our legal responsibilities
- verify your identity where this is required
- contact you by post, email or telephone
- understand your needs and how they may be met
Disclosure of your personal information
Without the User's consent, Ark Estates (Scotland) Ltd will not sell, trade, or disclose the User's personal information to third parties. However, Ark Estates (Scotland) Ltd may disclose information to any or all of the following third parties:
- any contractor appointed by us to process that information on our behalf, including (but not limited to) any such contractor to which we have outsourced the operation of any part of our business or business infrastructure or which we have appointed to provide services to support any part of our business or its infrastructure;
- any third party to which we are legally obliged to disclose your personal information, including but not limited to the police or any court of competent jurisdiction; and
- our professional advisers for the purposes of taking advice about our rights and obligations.
- Outside links
The Site may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, the User is leaving the Site, therefore, Ark Estates (Scotland) Ltd has no control over, does not endorse, and shall not be held liable for, the quality, operation, reliability, compliance with laws, ethics, business practices, nor content of such third party websites, or for any product or service advertised or provided therein.
Any transactions with such third parties, including the provision of information from the User is strictly at the User’s own risk. Ark Estates (Scotland) Ltd expressly disclaims all liability arising from the User’s access of, and for the content contained within or through, any such third party website.
Data retention
Ark Estates (Scotland) Ltd will not retain a User's personal information longer than is necessary for the purpose for which the information was collected.
Securing your data
Where Ark Estates (Scotland) Ltd discloses your personal information to third parties for these purposes, the third parties in question will be obligated to use that personal information in accordance with the terms of this privacy statement.
Ark Estates (Scotland) Ltd will take technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Ark Estates (Scotland) Ltd will store all the personal information you provide on secure servers.
Notice of Breach of Security: If a security breach causes an unauthorised intrusion into our system that affects you, Ark Estates (Scotland) Ltd will notify you as soon as possible and report necessary action that was taken.
Your rights
Access to your information – You have the right to request a copy of the personal information about you that we hold.
Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
Deletion of your information – You have the right to ask us to delete personal information about you where:
a) You consider that we no longer require the information for the purposes for which it was obtained.
b) We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below.
c) You have validly objected to our use of your personal information – see Objecting to how we may use your information below.
d) Our use of your personal information is contrary to law or our other legal obligations.
Objecting to how we may use your information – You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.
Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data. Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.
Automated processing – if we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision. This right only applies where we use your information with your consent or as part of a contractual relationship with you
Withdrawing consent using your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.
Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.
Changes to our privacy statement
Ark Estates (Scotland) Ltd will keep this privacy statement under regular review and will place any updates on this website. Paper copies of the privacy statement may also be obtained please refer to the Contact information and further advice section.
This privacy statement was last updated in May 2018.
Contact information and further advice
If, at any time, you wish to verify, update, amend or withdraw consent of the personal information you have provided to Ark Estates (Scotland) Ltd, you can do so online by sending an email for the attention of the Data Protection Officer, to info@arkestates.co.uk
Alternatively, you can write to: Data Protection Officer, ARK Estates (Scotland)Ltd, 11-13 Henderson Drive, Inverness IV1 1TR. Verification, updating or amendment will take place upon receipt of request.
Complaints
Ark Estates (Scotland) Ltd seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:
Online: https://ico.org.uk/global/contact-us/email/
By phone: 0303 123 1113
By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF